Your satisfaction is our priority. If you are not completely happy with your purchase, you may request a return under the terms below.
1. Return Eligibility
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Returns are accepted within 7 days from the date you receive your item.
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The product must be in original condition, unused, and with all original packaging, tags, and accessories intact.
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Returns are allowed for:
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Defective or damaged products upon delivery.
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Incorrect item received.
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2. Non-Returnable Items
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Used, washed, or altered items.
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Items without original tags or packaging.
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Personalized or custom-made items.
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Items purchased during sales or promotions (unless defective).
3. Return Process
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Contact our customer support via email or WhatsApp within 7 days of receiving your order.
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Provide your order number, reason for return, and supporting photos or videos (if the product is damaged or incorrect).
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Once approved, ship the item back to our return address. You are responsible for return shipping unless the item is defective or wrong.
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After inspection, we will issue a refund to your original payment method or store credit (as per your preference) within 7–10 business days.
4. Important Notes
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We reserve the right to refuse returns that do not meet our policy.
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We recommend using a trackable shipping service for your returns.
5.Cancellation Policy
We understand that sometimes plans change.
Orders can be canceled under the following conditions:
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Before Shipping:
If you wish to cancel your order, please contact us within 12 hours of placing the order. If your order has not yet been shipped, we will process your cancellation and provide a full refund. -
After Shipping:
If
your order has already been shipped, we are unable to cancel the order.
In this case, you may proceed with a return after receiving the item,
in accordance with our Returns Policy.
