Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you’d like to exchange a product, please review our policy below.
1. Eligibility for Exchange
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Exchanges are accepted within 7 days from the date of delivery.
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The item must be unused, in its original condition, and with all tags, packaging, and accessories intact.
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Exchange is only applicable for defective, incorrect, or damaged items received.
2. Non-Exchangeable Items
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Items that have been used, washed, or altered.
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Clearance or promotional items (unless defective upon arrival).
3. Exchange Process
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Contact our customer service team via email or WhatsApp with your order number, reason for exchange, and a clear photo of the item.
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Once approved, return the item to our provided return address.
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You will be responsible for the return shipping costs unless the item is defective or incorrect.
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Once we receive and inspect the item, we will process the exchange and ship the replacement item within 3–5 working days.
4. One-Time Exchange
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Each item is eligible for one-time exchange only.
